Common questions

No. Alerts, wheels, goals and leaderboard work while the countdown is stopped. Donation rules can still add stored time; stopping, hiding and disabling are different actions.

No. The demo uses fictional events, with no payment or Google login. Download the Windows app to connect your real donation sources.

No. Extract the ZIP and open Subathon.exe. Optional AI Vocal installs what it needs automatically.

The app requires Windows 10/11. You can browse this website and try its demo on a phone or Mac, but no native app is offered for those devices.

Settings and installed AI voices work locally. Receiving donations, signing in, downloading components and checking updates require internet.

Yes. Subathon stays in the Windows tray; double-click its icon or choose Open to return. Exit Subathon stops it. Separate connections such as the OneComme bridge must still stay active.

Yes: YouTube, GankNow, ZyPage, Streamlabs Tipping and Wescan. Choose one YouTube connection method; the other platforms have independent URL fields.

No. This integration supports the listed YouTube events and separate Streamlabs tips, not Twitch, Cloudbot redemptions or merch.

YouTube Web: a channel or livestream URL. Other sources: the private widget/alert URL from the provider, not the public donate page. Paste the complete link.

Sign in through the app’s own YouTube session. Confirm the stream is live, chat is enabled and your account can view it. For a hidden/unlisted stream, clear the channel and save its direct live URL.

Choose YouTube Web in Sources instead of Direct. Public chat usually needs no login; restricted streams require an account with viewing permission.

No. Ordinary chat, free subscriptions and membership milestones are not new payments. Gift recipients are not counted as another gift purchase.

YouTube events: use the YouTube card and Notification → YouTube. Tips: use the separate Streamlabs card and Notification → Streamlabs. Their full Alert Box URLs may be the same or different.

Yes. Keep the matching original Alert Box loaded so Streamlabs can produce alerts. Avoid duplicate sound in OBS without stopping that widget.

Paste your private OBS Banner URL (https://wescan.vn/donation/banner/…) into Wescan under Sources. Save, then set up Notification → Wescan and its OBS output. No Wescan password is needed.

No. YouTube Web supports installed Chrome, Edge, Cốc Cốc and Opera. Keep your browser updated and use the app’s Sign in button when needed.

Yes. Enter your channel in YouTube Web; it checks every 30 seconds and excludes upcoming/ended streams. Clear the channel to use a direct live URL for hidden or unlisted streams.

Throws use 50 points = US$1, then the app’s USD/VND rate and your price per object. Bow is 10 points. This does not represent cash earnings or add donation totals or timer time.

Enable Emote Wall, add and save a rule, then use its dedicated OBS link or enable it in shared OBS. It works alongside Throwing Sticker and needs no avatar connection of its own.

Multiply per emoji: three matching emoji × three items = nine objects. Total per message gives three total. Repeated emoji count; image/GIF rules use a total per trigger. The shared active-item limit can reduce the result.

Check chat, main switch, saved rule, filters and cooldowns. The first matching rule can stop later rules even during cooldown. Enable Emote Wall in shared OBS; refresh an older source once after upgrading to 5.1.0.

Set the missing tier price in Membership and approve the pending entry. Recent Events shows accepted events only; each approved entry is processed once.

The preview fills your chosen row count with sample data. OBS only shows accepted real events, so it may have fewer rows.

The wheel queues spins. With sequential alerts and “Spin with notification” enabled, the next donation waits until both the current alert and wheel finish.

Check the Notification OBS master button, source profile and event-type controls. A working preview does not mean the master is on. Then check the matching OBS output and queue.

The first request loads the models. Keep the app open before streaming and test a fresh sentence. Speed depends on your PC and other running tasks.

Notification preview audio plays in Studio; OBS mirrors only its picture to avoid double sound. Real alerts play through OBS. Check Studio sound for previews and the OBS mixer for real events.

Up to 10 seconds, WAV or MP3. Longer files are rejected, not trimmed. Choose your file under Image & sound → Chime, save and preview.

No. Grouping adjacent matching slots removes repeated labels and borders, not their weights. It is saved separately for each wheel.

No. Installation needs internet and disk space, but no Google login or separate Python installation.

Yes. Add files to media/stickers, media/sounds or fonts, then refresh Image/Sound. Custom voices need a compatible voice profile; an ordinary audio file is not one.

Enable Audio request and set amount tiers to accept eligible !music messages from Gank. ZyPage’s dedicated Donate Music integration is separate.

Yes. Enable membership milestones under Notification → YouTube. The alert can show tenure, tier and message, with optional speech. It does not count as a new payment.

Yes. Arrange components on the shared OBS canvas and copy its URL. Do not also run separate sources for the same components. Warudo throws are rendered in Warudo.

Follow the status beside Test throw. Enable the feature and connect your avatar app. VTube Studio/VSeeFace need the output and a saved hit region; Warudo needs a connected supported model. YouTube alone is not enough.

No. Connect Warudo and capture its camera in OBS. Enable Render Props if objects are invisible. Model reactions happen in Warudo itself.

Read the queue reason, then check the amount tier and player. Rights signals, inaccessible videos or download errors can skip audio. Local checks do not grant broadcast rights.

No. Import recalculates totals, including goals and leaderboard, without adding timer time or replaying alerts. Set the timer afterwards.

Reset History archives old entries; it does not create a fresh database. Import into a newly extracted app folder with no history. Keep your old folder as a backup.

No. It clears visible history and related totals, but keeps timer time. Reset the countdown separately if needed.

Choose Open from the Subathon tray icon, or launch Subathon.exe in your original folder. Copy OBS links from that running app; do not start a second installation.

No. Saved reports stay in data/support-reports for retry. Only Sent confirms delivery. Keep the report ID when contacting support.

Yes. Older versions are not rejected merely because a newer one exists. Delivery still needs a working connection; check the result and keep the report ID.

No. Keep protection enabled and send support the warning, filename and app version. An integrity check is not an antivirus guarantee.

Yes. Close the app and back up its entire folder first. Settings and media move with it. Google may ask you to sign in again on the new PC.

Yes, after the countdown. Check for Sent and keep the report ID. Manual reports may include donor names, messages, amounts and settings; private URLs and credentials are redacted.

No. Compatible in-app updates preserve both. A fresh ZIP in another folder is a separate installation. If settings are missing, keep the original folder and backups, avoid resetting, and send a report.

Use Microsoft Store → Library → Get updates. Store approval can take longer than a portable release. Do not replace Store files with a portable ZIP.